About this Course
This on site company private course is adapted at the level of the participants
Participants: From 2 to 6 people
Instructor: ITIL Certified trainer
Date: According to your availability
Audience profile
- Practitioners involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management
- Individuals wishing to advance to higher level ITIL qualifications Individuals who require a deeper understanding of Planning, Protection and
Optimization - All IT Professionals, who contribute to ongoing service improvement
Teaching Methodology
Mixed sessions of theory and practice, with description of the subjects by the trainer and experimentation in the personal computer. Exercises and role plays to practice individualized resolution.
Summary and commercial proposal
- Software in English Version ITIL V3
- Instructor: ITIL Certified trainer
- Time : 9:00 to 12:00 et 13: 30 to 17:00
- Certificates: Each participant receive a BesTeam Certificate of Achievement
- Material: ITIL V3 Guide – Softcopy
Course Outline:
- Introduction to Planning, Protection and Optimization (PPO) and the Lifecycle
- Capacity Management process and PPO
- Availability Management process and PPO
- IT Service Continuity Management process and PPO
- Information Security Management process and PPO
- Demand Management contribution to PPO
- Roles and Responsibilities of PPO across the Lifecycle
- Challenges, critical success factors and risks
- Technology and Implementation considerations
