ITIL V3 Planning, Protection and Optimisation – 4 days

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About this Course

This on site company private course is adapted at the level of the participants

Participants: From 2 to 6 people

Instructor: ITIL Certified trainer

Date: According to your availability


Audience profile

  • Practitioners involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management
  • Individuals wishing to advance to higher level ITIL qualifications Individuals who require a deeper understanding of Planning, Protection and
  • All IT Professionals, who contribute to ongoing service improvement



Teaching Methodology

Mixed sessions of theory and practice, with description of the subjects by the trainer and experimentation in the personal computer. Exercises and role plays to practice individualized resolution.


Summary and commercial proposal

  • Software in English Version ITIL V3
  • Instructor: ITIL Certified trainer
  • Time : 9:00 to 12:00 et 13: 30 to 17:00
  • Certificates: Each participant receive a BesTeam Certificate of Achievement
  • Material: ITIL V3 Guide – Softcopy

Course Outline:

  • Introduction to Planning, Protection and Optimization (PPO) and the Lifecycle
  • Capacity Management process and PPO
  • Availability Management process and PPO
  • IT Service Continuity Management process and PPO
  • Information Security Management process and PPO
  • Demand Management contribution to PPO
  • Roles and Responsibilities of PPO across the Lifecycle
  • Challenges, critical success factors and risks
  • Technology and Implementation considerations

Some of our Clients

Please contact BesTeam, your IT partner.

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