About this Course
This on site company private course is adapted at the level of the participants
Participants: From 2 to 6 people
Instructor: SAP Certified trainer
Date: According to your availability
Audience profile
- SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM
- Customers, consultants, project managers and key users who need to get a
comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution
Goal
- Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
- Evaluate integration aspects between SAP CRM and other components
Teaching Methodology
Mixed sessions of theory and practice, with description of the subjects by the trainer and experimentation in the personal computer. Exercises and role plays to practice individualized resolution.
Summary and commercial proposal
- Software in English Version SAP EHP 2 for SAP CRM 7.0
- Time : 9:00 to 12:00 & 13: 30 to 17:00
- Certificates: Each participant receive a BesTeam Certificate of Achievement
- Material : SAP CRM Solution User Guide – Softcopy
Course Outline:
Introduction to:
- Fundamentals and architecture of SAP CRM
- SAP CRM Marketing
- SAP CRM Web Channel (E-Commerce)
- SAP CRM Partner Channel Management
- SAP CRM Sales
- SAP CRM Interaction Center
- SAP CRM Service
- SAP CRM Field Applications
- SAP CRM Analytics
- Implementation & operation of SAP CRM
